Accessibility Commitment for Waste Collection Greenwich

Waste Collection Greenwich is committed to providing an accessible and inclusive online experience for all residents, businesses, and visitors who use our waste and recycling collection services. We want everyone to be able to find information about waste collection in Greenwich, request services, and contact our team without barriers. This accessibility statement explains the steps we are taking to improve accessibility and how you can get in touch if you need support.

Our Accessibility Standards

We aim for our website and digital services to meet the Web Content Accessibility Guidelines version 2.1, at the AA level. These guidelines are internationally recognised standards for making online content more accessible to people with a wide range of disabilities, including visual, hearing, cognitive, and motor impairments.

By working towards WCAG 2.1 AA compliance, we intend to ensure that customers accessing Waste Collection Greenwich information can use our services with confidence. We regularly review the design, structure, and content of our pages to reduce barriers and improve ease of use.

Screen Reader Support

The website is designed to work with modern screen reader software so that blind and visually impaired users can access details about waste collection in the Greenwich area. We use clear headings, logical reading order, descriptive text for images where necessary, and meaningful labels for form fields.

Where content relates to bin schedules, bulky waste services, or recycling guidance, we aim to present information in plain language with consistent terminology that is understandable when read aloud by assistive technology. We continue to review page layouts to avoid visual-only instructions and to support people who rely primarily on audio feedback.

Keyboard Navigation

Our website is being developed to work well for users who navigate without a mouse. You should be able to move through menus, forms, and interactive elements using only the keyboard. We are working to maintain a visible focus indicator so that it is always clear which part of the page is currently selected.

Where we provide online forms for waste collection requests in Greenwich, we aim to ensure that all fields can be reached in a logical tab order and can be completed using only keyboard input. We seek to avoid keyboard traps and other obstacles that could prevent users from moving forwards or backwards through a page.

Readable Content and Layout

We strive to keep our content about waste collection services in Greenwich clear, concise, and easy to understand. We use straightforward headings, short paragraphs, and descriptive page titles so that users can quickly locate important information such as collection days, service changes, and contact details.

Colour contrast and font choices are selected to support users with low vision or reading difficulties. We aim to avoid relying on colour alone to convey meaning and to ensure that key messages about Waste Collection Greenwich are presented in a way that can be understood by as many people as possible.

Ongoing Improvements

Accessibility is an ongoing process. We review feedback, test new features, and update our pages to address any problems that could affect people who rely on assistive technology. As our waste collection services in the Greenwich area develop, we will continue to check that new content and tools follow our accessibility standards.

Contact for Accessibility Support

If you experience any difficulty using our website or accessing information about Waste Collection Greenwich, we want to hear from you. You can contact our accessibility team with details of the page or service you were trying to use and the nature of the problem. Please also tell us what device, browser, or assistive technology you were using, if you are comfortable sharing this.

We will review your request, respond where possible, and work to provide the information you need in an accessible format. We also use this feedback to improve our services for everyone. If you have suggestions on how we can make waste collection information in Greenwich easier to access, we welcome your comments.

Alternative Formats

On request, we will do our best to provide key waste collection information in alternative formats, such as large print or simplified text. This may include details about collection days, service changes, and how to arrange special collections in the Greenwich area. Contact us to discuss your preferred format, and we will work with you to find a suitable solution.

We are committed to making Waste Collection Greenwich services more accessible over time and to ensuring that all residents and businesses can manage their waste and recycling with independence and confidence.